Ah, but it’s not just a question of human competence….. that’s the interesting part of this innovation that we ignore when we only think of it as a ‘tool’.
Daniel, the 'if you doubled volume next quarter what would break first' question is the actual diagnostic. Most AI-rollout post-mortems start with the tool, this one starts with the operating system.
Interesting (move fast and break things 2.0.)
It can be that, but probably in a part of the business that’s not critical?
Hmmmm, in the case of AI and orgs, I’m not sure that’s going to be a winning strategy. But that could be my risk appetite biasing my perspective.
New innovation. 99.99% are zero competence. It's always the way.
Ah, but it’s not just a question of human competence….. that’s the interesting part of this innovation that we ignore when we only think of it as a ‘tool’.
Daniel, the 'if you doubled volume next quarter what would break first' question is the actual diagnostic. Most AI-rollout post-mortems start with the tool, this one starts with the operating system.
The diagnostic gives you the insights to be deliberate. Great point @Juan Salas-Romer .
Thank you!
Agreed, Juan. It’s very easy to blame the tool. That’s not to say that the tool can sometimes be the problem as well.
The tool staying in pilot is almost never a tool problem.
Absolutely! New tools are there but the main challenge is to have the people ready. Great article!